Privacy policy

Privacy Policy

This Privacy Policy describes how Kanha Traders, operating under the brand Smoothlite, collects, uses and shares personal information when you visit or purchase from our website.

Shopify processes certain customer data to provide the storefront, checkout, fraud screening, analytics and related platform services. The merchant remains responsible for explaining how customer information is used and for handling applicable privacy requests.

1. Information We Collect

Depending on how you use the website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction information
  • Products viewed or added to cart
  • Customer-support communications
  • Device, browser and IP information
  • Website activity and cookie information
  • Payment-status information

Complete card or UPI credentials are generally processed by authorised payment providers and are not directly stored by us.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Deliver products
  • Provide order tracking
  • Process payments, refunds and replacements
  • Verify Cash on Delivery orders
  • Communicate regarding purchases
  • Respond to customer-support requests
  • Detect fraud and protect our website
  • Improve products and website performance
  • Maintain legal, taxation and accounting records
  • Send promotional communications where permitted

3. How Information Is Shared

We may share relevant information with service providers necessary to operate the store, including:

  • Shopify
  • Payment gateways, including Cashfree
  • Courier and logistics partners, including Ekart or assigned delivery partners
  • Technology, hosting and analytics providers
  • Customer communication providers
  • Accountants, professional advisers or government authorities where legally required

We share only information reasonably necessary for the relevant service.

Shopify may process names, contact details, billing and shipping information, transaction activity, store activity, IP addresses and device information in connection with its services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the shopping cart functioning
  • Remember preferences
  • Support checkout
  • Measure website performance
  • Prevent fraud
  • Understand visitor activity
  • Support advertising where enabled

Shopify storefronts may use necessary, performance, functional and advertising-related cookies depending on store settings and installed services.

You can manage cookies through your browser settings. Disabling essential cookies may affect website functionality.

5. Marketing Communications

Where permitted, we may send offers, product updates or promotional messages.

You may unsubscribe by using the unsubscribe option in the communication or contacting us.

Transactional messages concerning orders, payments, delivery or support may still be sent.

6. Data Retention

We retain information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain tax and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet legal obligations

Retention periods may vary depending on the type of information and legal requirements.

7. Security

We use reasonable administrative and technical measures to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Your Choices and Rights

Subject to applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of eligible information
  • Withdrawal of consent
  • Stopping promotional communications
  • Information about how your data is used

Certain information may need to be retained for taxation, fraud prevention, dispute resolution or other legal obligations.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our products and services are not intended to collect personal information knowingly from children without appropriate parental or guardian involvement.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology or applicable requirements.

The latest version will be published on this page.

12. Privacy Contact

To ask a privacy question or submit a request, contact:

Kanha Traders
G. No. 2, Ekta Vihar, Ujha Road,
Panipat – 132103, Haryana, India

Email: kanhatradersofficial@gmail.com
Phone: +91 99918 84277
GSTIN: 06BZHPG1443G2ZO