Refund policy
Returns and Replacement Policy
We want customers to receive the correct product in acceptable condition. Please read this policy before requesting a return or replacement.
Return Window
A return request must be submitted within 3 calendar days of delivery.
Requests received after this period may not be accepted.
Replacement Window
A replacement request must be submitted within 5 calendar days of delivery.
Replacement is subject to verification and product availability.
Eligible Return or Replacement Conditions
The product must:
- Be unused, unworn and unwashed
- Be tried only on a clean indoor surface
- Have its original tags, packaging and accessories
- Be returned without dirt, odour, scratches or wear
- Include the original invoice or order details
Footwear showing signs of outdoor use will not be eligible.
Size or Preference Issues
Returns or replacements requested because of size, fit, colour preference or change of mind may be accepted if all eligibility conditions are met.
For such requests, the customer must bear the return shipping charges.
Any fresh shipping charge for sending a replacement may also be payable by the customer and will be communicated before processing.
Wrong, Damaged or Defective Product
If you receive an incorrect, damaged or defective product, contact us within the applicable period with:
- Order number
- Clear photographs
- Photograph of the shipping label
- An unboxing video, wherever available
After verification, we will arrange an appropriate replacement or refund. Return shipping charges for an accepted wrong, damaged or defective-item claim will be borne by us.
Non-Returnable Items
A return or replacement may be declined when:
- The request is submitted after the applicable period
- The product has been worn outdoors
- Tags or original packaging are missing
- The product is dirty, damaged or altered after delivery
- Damage resulted from improper use
- The item was marked final sale or non-returnable before purchase
- The returned item does not match the original order
Replacement Availability
Replacement depends on stock availability.
If the requested size or product is unavailable, we may offer another available option, store credit where applicable, or a refund.
Return Approval
Do not send any product back without first contacting us and receiving return instructions.
Unauthorised returns or parcels sent to an incorrect address may not be accepted.
Refunds
After the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be initiated to the original payment method. For eligible COD refunds, bank or UPI details may be requested.
The refund may take approximately 5–10 business days to reflect after initiation, depending on the bank or payment provider.
Original shipping charges and customer-paid return shipping charges are non-refundable unless the return resulted from our error or an accepted defective-product claim.
Cancellation Before Dispatch
An order may be cancelled before it is picked or processed for dispatch.
Once picked, packed or dispatched, the order cannot be cancelled and will be handled under this policy.
Contact for Returns
Email: kanhatradersofficial@gmail.com
Phone: +91 99918 84277
Include your order number when contacting us.