Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed on Smoothlite are processed and delivered.

Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on Sundays, public holidays or during high-demand periods may take longer to process.

Delivery Timeline

Estimated delivery time is 3–7 business days after dispatch.

The delivery estimate may vary depending on:

  • Delivery location
  • PIN-code serviceability
  • Courier availability
  • Weather or operational disruptions
  • Public holidays
  • Incorrect or incomplete delivery details

Delivery Serviceability

Delivery is available only to PIN codes serviced by our courier partners.

Entering a PIN code on the product page indicates estimated serviceability. Final delivery acceptance remains subject to courier availability when the order is processed.

Shipping Charges

Applicable shipping charges, if any, will be shown clearly at checkout before the order is placed.

Order Tracking

Once an order is dispatched, tracking information may be shared through email, SMS, WhatsApp or the order-status page.

Tracking updates are provided by the assigned courier partner and may occasionally take time to refresh.

Address Changes

Customers must provide a complete and accurate delivery address.

Requests to change an address can be accepted only before the order is picked or dispatched. Once dispatched, address changes may not be possible.

Delivery Attempts

Courier partners may make multiple delivery attempts according to their operating policy.

If delivery fails because the customer is unavailable, refuses the shipment or provides incorrect details, the order may be returned to us.

Additional shipping charges may apply if the customer requests redispatch.

Damaged Shipment

Customers should refuse delivery where the outer package appears severely damaged or tampered with.

Where an issue is discovered after opening the package, contact us promptly with photographs and an unboxing video wherever possible.

Delays

Smoothlite is not responsible for delays caused by events outside our reasonable control, including courier disruptions, weather, strikes, government restrictions or natural events.

We will, however, assist customers in coordinating with the courier partner.

Contact

For shipping assistance:

Email: kanhatradersofficial@gmail.com
Phone: +91 99918 84277